As a West End Coffee wholesale customer, you are entitled to a dedicated representative who will be your point of contact for all daily communication.
Your ordering process is easy and transparent. Orders placed before 11am M-F are roasted and shipped on the next business day. We will confirm your order with an emailed copy of your order as soon as it is input into our system. Once your order ships, your invoice and tracking info is also emailed making the timeline from placing your order to tracking your order of freshly roasted coffee often less than two business days.
Please contact our Sales Team using our Sales Contact Form below. A friendly Sales Representative will get back to you shortly.
Frequently Asked Questions
Does West End Coffee offer education or training?
Yes, we offer training that can be tailored to your needs. For those who buy exclusively we’ll sit down with you, and help you create a personalized training program that works for you.
Can you help me with buying equipment?
Yes, we’ve helped many people with the difficult task of choosing the right equipment. Our team can help you find the equipment that works for your business.
How does shipping work?
If you live in Vancouver we work with Canada Post to have the coffee deliver to you. If you live outside of Vancouver we work with Fedex/DHL to get the coffee to you quickly so it stays fresh. We offer free ground shipping for orders over 40lbs for both Canada and USA. Contact us to find out how that works.
Who can I ask when I have a question or need some support?
We are available to help you whenever you need it, any day of the week. We value our wholesale relationships, so one of our coffee educators will be there to provide support whenever you need it.